Steve helped us book a wonderful trip to The Beloved Playa Mujeres. He was always available to answer any questions and we had the most relaxing vacation.

The agent that I worked with was Steve Umstead. He was simply wonderful. Extremely response and very quick & patience with my questions and concerns for my honeymoon. I will go definitely go back to him for my next trip.

I stumbled upon Berwick Travel when I made an error in booking my trip to Mexico. I am so glad I made that error! Steve from Berwick Travel was phenomenal! I’m big on providing customer service in my own career and he responds even faster than I do! I highly recommend Berwick for your travels. I’m already in contact with Steve to book my next trip. He answered every question I had and gave us very detailed information especially with traveling during Covid. Our stay at the Excellence, Playa Mujeres was beyond our expectations. Thank you Steve and Berwick! You make traveling so easy!

Berwick Travel personnel are true professionals and take all the worry out of travel planning and handle all the details for you. This was especially true with our trip we had to reschedule from last year due to being cancelled because of Covid-19. Steve kept in touch with us and as our plans need to change he was right there to assist us. I can not say enough with how pleased I am with how Steve took care of us and our plans for a family trip to Mexico.

I've used Berwick Travel for a number of trips over the years and when we decided that we wanted to go back to Jamaica in January I reached out to Steve for a quote. Steve was very responsive and able to quickly help me not only book the trip but offer additional insights for dealing with travel during Covid-19. We ended up moving our trip up a couple of weeks and Steve was quickly able to adjust our travel plans and get our reservation taken care of at Couples Swept Away. This was a great resort and the location on 7 mile beach in Negril is absolutely perfect to relax and watch the sting rays go by. We had a great week at the resort and the staff was great as we all dealt with Covid19 requirements and changes. The resort was operating at a much reduced capacity but they made our time there very enjoyable and relaxing. We highly recommend Berwick Travel to anyone looking to get away during these crazy times.

Secrets Playa Mujeres Golf and Spa Resort Flight and Transfers - Everything went smooth. COVID - We were perfectly comfortable on the resort. I felt they did more on the resort than what is done in the area we live. All of the workers wore mask. They were continuously cleaning/disinfecting around the resort. At restaurants servers avoided touching stuff as much as possible, for example, used a tongs to place silverware wrap on the table. Staff/Service - The staff was very friendly. Overall service was great at bars, restaurants, pools, etc. Oceanview Club Room - Our room was very nice. Sometimes ocean view means you can barely see the ocean but we had a great view! Activities - We thought the pool music/activities were boring compared to other resorts (Excellence, Sandals, Beaches) we have been to. There was usually only one pool activity each afternoon. Beach - They did a good job of staying on top of cleaning up the seaweed. Food - Overall we thought the food was really good. The Hibachi was our favorite. We did miss having a buffet option but completely understand it is because of COVID. Our one complaint on the food was not having a beach/pool side pizza place. Pretty much every resort we have gone to has that as a lunch/afternoon option and we missed having it. Liquor - As we travel different brands, we find that definitions of premium liquor seem to vary. There really didn’t seem to be a premium vodka, for example at Excellence it was Grey Goose not at Secrets it was mostly Smirnoff with only one or two bars having Ketel One. They also seemed to “run out” of premiums. We frequently drank Crown Royal. One day, we were in 3 different bars — the pool, the bar at the top of the hill (don’t remember name), and music bar (don’t remember name) — and they all ran out. In Room Liquor - Upon check in we were not asked what kind of liquor we wanted in our room. So the next day we asked the Preferred Club. They said it would take a day for us to get it, which would be Saturday. We never did get it. We didn’t ask again at that point though. Location - We liked the Playa Mujeres area and the close proximity to Isla Mujeres. Overall it was a great resort and trip!! Our all inclusive travel experience...We have stayed over 50 nights at Sandals/Beaches, and in addition have stayed at Excellence, Riu, and we have stayed at a few other brands. This was our first experience at a Secrets. We would rank this Secrets Resort the same as a few of the Sandals/Beaches we have stayed at but would rank it below the Excellence Riviera Cancun and Beaches Turks and Caicos. Thank you for all of your assistance in booking this trip!

We have been having Carole arrange vacations for us for 4 years now. She always is very quick to respond, polite, professional yet personable in her responses. So easy to work with, it makes traveling so much less stressful than arranging everything ourselves. With the Covid situation this time around she's been amazing at working with us on changes to dates and flights. Literally couldn't ask for anything more, we recommend her to all our friends!

I have used Steve at Berwick Travel for the past few years after a recommendation from family. It has been the best decision. He is very quick to respond and always patient despite us sometimes changing our minds many times. He is also extremely knowledgeable about a variety of different travel. Also during the most chaotic travel time I've experienced with COVID, he was immensely helpful in dealing with all the changes.

Have used Steve at Berwick for at least 5 years. He's easy to get ahold of and easy to get all our travel needs met. We go on multiple all incisive s and cruises a year and he always has the best price and deal and knowledge of the trips.