Thank you so much for taking the time out to let us know how we and our partners did on your recent vacation! We’ve taken note of your rating – sounds like perhaps not everything went as you hoped, and we’re sorry to hear it. May we ask one more small favor? Promise, it won’t take long, and we’d truly appreciate it.
Would you mind dropping us a line with your thoughts – any specific issues you ran into with the destination, the onsite experience, maybe even our service? Honest feedback helps up and our partners improve, and if something went wrong or some part of your experience just didn’t live up to expectations, we want to work to fix it.
Thank you again for your business, we hope we can help with your next trip!
-The Berwick Travel family