AMResorts’ CleanComplete Verification™ 360-Degree Safety & Hygiene Protocols
AMResorts is committed to redefining your travel journey with best-in-class CleanComplete Verification™ practices. While health and safety have always been top priorities, these new protocols further elevate standards of quality and cleanliness, enabling you to vacation at any AMResorts property with the ultimate peace of mind.
This 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. Procedures will be evolving and innovating continuously and will share the newest developments as they are implemented. Protocols begin the moment you start planning a vacation to the time you return home!
DON’T JUST TAKE THEIR WORD FOR IT: THIRD-PARTY VERIFICATION
AMResorts is proud of the high quality, safety and hygiene standards that all branded properties employ as evidenced by the Cristal International Standards, one of the industry’s highest-level certifications, verifying best-of-class processes for quality and safety.
Beyond this existing certification, AMResorts is also working closely with Cristal International Standards to secure an even higher level of quality, safety and hygiene verification prior to re-opening resorts. This is the Prevention of the Spread of Infection Audit Protocol (POS), or the Cristal International Standards POSI-Check certification, one of the industry’s most advanced third-party verification standards, and is being implemented across all AMResorts branded properties specifically to address the post COVID-19 world. AMResorts is one of the first to employ the standards.
WTTC SAFE TRAVELS STAMP OF APPROVAL
All AMResorts branded properties across Mexico, the Caribbean, Panama, Curaçao, St. Martin, and the Dominican Republic have achieved the specialized designation from the WTTC. These defined protocols signify the highest standard in health and hygiene, which provides additional confidence and peace of mind all guests.
From the first moment that guests begin planning their trip, AMResorts branded properties makes health and hygiene information clear and accessible through websites and social media channels. And even before walking into a resort lobby, guests are provided with an overview of all check-in health and sanitation procedures upon arrival at the resort’s gated entrance.
At the lobby entrance, all arrivals are offered alcohol-based hand sanitizer and, within the lobby area, cleaning with high-grade disinfectants occurs every hour.
Additionally, lobby-area Hygiene Check-In Stations are established to:
- Check guest temperature with a thermal scanner or pistol thermometer, both for those checking in and those returning from off-site activity.
- Review guest travel records for the past 14 days to avoid travel from hot spots.
- Allow guests to complete a health declaration form, confirming virus-free wellbeing.
- Guide guests who present symptoms upon arrival to an isolation area in which they may consult with the resort’s on-site physician.
All luggage carts are also disinfected prior to and between uses. At check-in, the receptionist cleans the desk area with a sanitizing formula between guests and prior to each check-in process and applies hand-sanitation gel.
Each guest will find a door hanger with the Cristal International Standards® RoomCheck badge on the door handle when arriving at their room, indicating that the room was cleaned following the Cristal International Standards® room cleaning process. Additionally, all rooms include a pocket size gel sanitizer as part of the amenities package.
An overview with details of all cleansing and sanitizing processes in guest rooms, front of house areas and back of house areas is provided in printouts, on in-room tablets and on the resort TV channel, which also include video of sanitizing protocols and hygiene tips.
To provide additional sanitation, the television remote control, in-room tablet, amenities kit, and extra blankets and pillows are all pre-sanitized and presented in vacuum-sealed packaging.
AMResorts CleanComplete Verification™ protocols cater to the needs of groups, restore trust in live events and ensure attendees’ peace of mind.
The event planner and their guests’ experience are always paramount. Planners work with a trained event specialist every step of the way and vendors that minimize in-person contact, use digital processes and proactively implement advanced safety and hygiene practices.
Events are re-imagined based on resort features, capacity guidelines, social distancing requirements and local legislation. New and flexible set-ups leverage open-air lobbies, rooftops, beaches, private outdoor areas and pop-up venues for proper, physical distancing of event seating, aisles, food service and activities. And, indoor event, conference and meeting spaces are disinfected overnight and during breaks.
Group events are customized with advanced registration, staggered arrivals, separate hospitality desk, limited queueing, pre-packaged refreshments or other check-in or check-out services unique to the resort and permitted by guidelines. Displays, digital screens, floor signs and other visual reminders preserve physical distancing, promote hygiene practices and cue general resort guests. And, food experiences are curated to tell a story and adapted with F&B practices like direct serve and serviced buffets, pre-packaged options, hands-free menus (QR code) and private or reserved experiences for groups of five or more.
New staff positions have been created to oversee all health and sanitation measures. Regular wellness training is provided for all personnel to ensure they take the correct steps for their own health as well as the health of guests. Employees who exhibit symptoms of illness are required to notify their manager and will be sent home and advised to self-quarantine until they are cleared to return to work. Those who violate this policy are subject to disciplinary action.
- Other measures include:
- Office area workstations are sanitized every two hours.
- Engineering teams conduct regular tests of pools and water systems, including constant readings of chlorine levels, PH levels and water temperature.
- A specific area has been designated for suppliers, who must wash hands and clean shoes using automatic brushes or special sanitizing carpets.
- Specific staff members receive, sanitize and arrange merchandise in a dedicated area.
- Laundry protocols have been established to control temperature and laundry cycling as well as to address the cleaning of contaminated items.